Resettlement Worker - Closing date: 12 noon, Tuesday 12th August 2025

Interviews will take place on Thursday 21st August 2025

Job Title:                   Resettlement Worker

 Accountable to:        Services Manager

 Location:                  Ipswich

 Salary:                      £25,397 pro rata

 Hours:                         28 hours per week                 

 General Responsibilities:

a)  To work with colleagues to maintain good working relationships with other agencies, and the public, to promote the work of the charity appropriately

 b)  To ensure that your attitude and behaviour remains professional and consistent with the expectations of Lighthouse Women’s Aid at all times

 c)  To ensure that your work is consistent with the policies and procedures of Lighthouse Women’s Aid

 Main Duties:

1. Identifying and responding to the needs of individual service users as they prepare to move into new homes.

2. Assisting service users to take up new tenancies – for example bidding for social housing, viewing property, completing forms, acquiring furnishings, arranging transport, and moving in.

3. Supporting and assisting service users to resettle in the community – for example locating and utilising local services.

4. To connect service users with locally available resources and services, for example, Lighthouse Community Centre to help build skills for moving on and ensuring that individual cultural needs are taken into account.

5. Ensuring service users apply for all appropriate Benefits and make necessary updates as they move home.

6. Conducting regular reviews with each service user. This to include assessing for risk and completing DASH risk assessments if concerns around risk from domestic abuse.

7. Assisting service users in maintaining their tenancies – for example budgeting, rent payment, debt management, basic DIY skills, personal safety & security of the property.

8. Visiting and / or making regular contact with service users and recording details of support and actions on the database.

9. Finding/ applying for funding for residents who both stay locally in the area and move into a different area.

10. Keeping statistics of work being completed up to date.

11. Completing Outcomes Forms as part of each final review.

12. Completing safeguarding referrals are completed if appropriate.

13. Collating and circulating all statistical information for the service as required.

14. Ensuring the Resettlement Handbook is reviewed and updated in April and September each year.

Office/Administrative Duties:

15. Maintaining service users files and all other office filing systems in an organised, safe and confidential manner, adhering to LWA Data protection policy.

16. Ensuring that all records are recorded or attached onto the LWA client database. To input spreadsheet / database information for the storing and collection of data and statistics, in relation to services provided by the Refuge team. All information to be stored and used in line with GDPR regulations.

Advice and Advocacy Support:

17. Providing advocacy and liaison with other Agencies where required – for example accompanying service users to Benefits Agency, Social Care Services, Solicitors, Court.

18. Assisting service users with correspondence.

19. Assisting with representation at child protection case conferences and reviews, and at other meetings / reviews / appeals, as required.

Working as a Team Member:

20. Participating in regular team meetings, one-to-one support sessions and appraisal with line-manager.

21. Ensuring that all relevant issues are addressed and that information is shared as necessary, to provide a safe and seamless service.

Collaborative Working:

22. At the point where residents in Refuge are registering and bidding for accommodation with a view to moving on, collaborating with the Refuge Teams in respect of women and families, including sharing relevant information, so that the transition from Refuge accommodation into their own homes is as smooth as possible.

Transport:

23. Provide copies of car insurance policy to evidence business use agreement.

Safeguarding:

24. To adhere to LWA Safeguarding Policies and report any Safeguarding concerns in respect to the physical, mental and emotional wellbeing of any woman or child or those whose behaviour gives rise to concerns for the safety of others.

Equality and Diversity:

25. To adhere to Lighthouse Equality and Diversity policy, offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation.

Health and Safety:

26. Reporting of any significant concerns or issues about service users, health and safety; premises; or about the capability or conduct of any other colleague or member of staff working for LWA, is passed onto Service Manager.

Other Duties:

28. Attend both internal and external meetings, representing LWA as required.

29. Attend training as required.

30. Carry out other tasks consistent with the nature of the post as you may be so directed by the Chief Executive.

Person Profile.

Experience

Essential - Previous experience of working with service users offering advice and support – either in a paid or voluntary capacity

Special Circumstances

Essential - Ability to travel between different premises

Special Knowledge

Essential - Knowledge of the voluntary sector

- An understanding of the needs of women and children affected by domestic abuse.

- Understanding of how to find funding for service users.

Desirable - Legal knowledge of domestic violence legislation e.g. Housing Act

- Knowledge of the Children Act and Child Protection Policy & Procedures

- Knowledge of Adult Safeguarding Policy & Procedures

Practical and Intellectual Skills

Essential - Excellent communication skills, both verbal and written.

- Ability to use initiative

- Willing and able to make decisions.

- Ability to be organised and support clients with their organisational skills

- Ability to work under pressure

- Ability to diffuse difficult situations in a calm and professional manner

- Ability to follow policy procedures and guidance

- Ability to work in collaboration and cooperation with external agencies

Desirable - Good I.T. skills, use of Word, Email, Excel and Databases.

- Understanding of setting up or moving home.

- Understanding of setting up services/utilities

- Ability to consider and take into account cultural needs

 Disposition and Attitude

 Essential - Understanding of and commitment to the ethos of Lighthouse Women’s Aid.

- Client focussed

- Ability to offer non-judgemental information

- Strong empathy with women and children fleeing domestic violence.

- Team player

- Honest and reliable.

- Good listener.

- Flexible and adaptable.

- Good timekeeper.