Advice Worker (Maternity Cover)- Closing Date: 12 noon, Thursday 16th April.

Interviews will take place on Thursday 23rd April.

Job Title: Advice Worker (maternity cover)

Accountable to: Services Manager

Location: Ipswich

Salary: £25,397 per annum (pro rata)

Hours: 21 hours per week, 3 days per week to include a Monday ‍ ‍

General Responsibilities:

a) To assist all Lighthouse Women’s Aid staff, Officers and Volunteers in maintaining good working relationships with other agencies and the public, in order to promote the work of the charity and increase financial support for the charity.

b) To ensure that your attitude and behaviour remains professional and consistent with the expectations of Lighthouse Women’s Aid at all times.

c) To ensure that your work is consistent with the policies and procedures of Lighthouse Women’s Aid

Main Duties:

1. To provide general day-to-day support to the Services Manager and to work alongside the Lighthouse team in delivering services.

2. To work in collaboration with the Services Manager and other members of the Community Services team in respect of the range of community services being delivered. To ensure that these services are planned in advance, are delivered to a high standard, and are subsequently evaluated and reviewed. This will include responding to referrals.

3. Working as part of a team having responsibility for working with clients in providing advice on domestic abuse (whether current or historic), identifying levels of risk and appropriate support for service users accessing the Centre. Whilst working with clients to work with them in a trauma informed way.

4. To deliver additional sessions for the benefit of clients, for example, advice on child contact sessions and other such sessions dependent on need.

5. To provide office cover at the Centre as required, responding appropriately to queries as they arise.

6. To promote the work of Lighthouse Women’s Aid through general awareness-raising of the work of the organisation.

7. To ensure you are up to date with referral processes to other agencies and that these are made bearing in mind the safety of the client.

8. To comply fully with LWA Safeguarding policies and procedures.

Working as a team member:

9. To participate in regular support sessions with the Services Manager.

10. To give support and mentoring to those Volunteers/ other member of staff who have a role in supporting the work of the Community Services Team.

11. To ensure that all relevant issues are addressed and that information is shared as necessary, to provide a safe and seamless service and to keep Lighthouse Women’s Aid colleagues fully informed.

General Administrative support:

12. To ensure that any programmes/ work is evaluated, and this contributes to the development of the service.

13. To input spreadsheet / database information for the storing and collection of data and statistics, in relation to services provided by the Community Services Team. All information to be stored and used in line with GDPR regulations

14. To design and produce posters, leaflets, handouts, training materials, in respect of services that are provided by the Community Services Team, and to publicise services that are available to be accessed as appropriate

15. To ensure that all enquiries to, and requests for information from, the Community Services Team can, before being responded to, be established as coming from an appropriate, and legitimate source.

16. To ensure that confidentiality of information is maintained at all times, and that paperwork and computer access is kept secure and that any relevant information no longer required is either securely archived or suitably disposed of by shredding, without delay.

17. To report any health and safety issues in relation to Community Services premises, to the Services Manager without delay.

18. To provide support and assistance in respect of any incident or accident involving an adult, child, young person, member of staff or volunteer, during the course of work. In the event of an accident, ensure that details are recorded in the Accident Book and that the Services Manager is informed.

Other Duties:

19. To attend both internal and external meetings, representing Lighthouse Women’s Aid as required.

20. To attend training as required.

21. To carry out other tasks consistent with the nature of the post as you may be so directed by the Chief Executive.